Access to your purchase is linked to the exact email address you used at checkout. If you are signed in with a different address, or on a different device or browser than at the time of purchase, your slides may not be visible.
Please make sure you're signed in correctly, so sign out first, then sign in again using
- the exact email address you made the purchase with
- the same device (do not switch between mobile phone and computer)
- the same browser (do not switch between e.g. Chrome and Safari)
If that still does not work, please reach out to us using the contact form below.